Terms and Conditions

 

Our Address for Orders, Returns and Customer Services is:

 

ZIBELINE

14-16 Gr. Sarafi str.

17123, Nea Smirni

Athens, Greece

Tel: +30-210-9341536

Fax: +30-210-9311286

 

Our customer service team is available Monday to Friday from 8.30 to 17.00.

 

Please read carefully the terms and conditions before you make any purchase.

 

1. DELIVERY

We charge a one-off  6 Euro charge for posting & packaging for delivery inside Greece. Even if we need to dispatch multiple parcels to complete your order, we will only charge you once per order.

For orders over 100 Euros are delivered free inside Greece.

If you wish your goods delivered to an alternative address, please indicate during the checkout process.

Any product not available at the time of your order will be sent to you as soon as possible. In that case the company will contact you within 3 days of your order and will either offer you a similar product or cancel your order and return to you the whole amount of the purchase.

We cannot be held responsible for delays in the delivery caused by any other third party.

 

If you wish to amend any details to your online order, or make a cancellation once it has been confirmed, please call our customer service team on +30-210-9351344.

 

2.PAYMENT

 

We accept payment with the following ways

A) By collect on delivery, this has a fee of 3 Euros inside Greece.

B) By credit card using MasterCard, VISA, VISA Electron and American Express.

 

V.A.T. is included in the prices.

 

3. RETURN POLICY

If you would like a refund or exchange please return your goods within 14 days of receiving them.

We will refund the cost of rejected items (returned with their original packaging and in perfect condition) as soon as possible and in any event within 20 days. Be sure to include the special return form that comes in the package.


4. INTRODUCTION
These terms and conditions governing the use of this site (the "Website") and should be read before making any use. These terms and conditions will apply to all visits and use of the site, as well as the information (including but not limited to, text, graphics, photographs, images, moving images, sound , illustrations and software) and services (collectively the "Content") provided to you on or through the website. By accessing and using the Site, you give your consent to these terms and conditions in their entirety, in addition of any law or regulation applicable to the website, the Internet, and / or the World Wide Web (World Wide Web). If you do not agree to these terms and conditions in full, you must exit the site and make no further use of it.

5. SITE AND CONTENT OWNERSHIP
The site is owned and operated by ZIBELINE
The content on this site is property of ZIBELINE or associated companies, licensors and / or its content suppliers. All forms on this site, including but not limited to, the general design and content, are protected by the (commercial) format, copyright, moral rights, trademark, design right (registered or not) and other laws relating to intellectual property.Except as explicitly permitted under this or other agreements with the group ZIBELINE, no part of the website or its content may be copied or retransmitted via any means and the site, its contents and all related rights shall remain the exclusive property ofcompetent member of the group or its licensors Zibeline this.

6. INTELLECTUAL PROPERTY RIGHTS (COPYRIGHT)
The copyright for the content, in whole, belong to the group Zibeline. Unless otherwise explicitly permitted within the site, let me see, play, print and download documents, audio and video found on the website for personal, informational, and non-commercial purposes only. You may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any content. Except as expressly permitted under the law on copyright, you may not reuse any Content without the prior express consent of Zibeline. That ban extends to the use of any Content on any other website or networked computer environment. You may not remove any copyright, trademark or other proprietary information of the content located on the site.
If you load the software (including but not limited to, the screensaver - screensavers -, images, videos and wallpapers) from the site, the software including any files or images incorporated in or generated by the software, and data accompanying the software (collectively, the "Software") are licensed to you by Zibeline has the full right to it and all intellectual property contained therein. Property rights are limited to your instrument on which the software is recorded and may not redistribute, sell, reverse the engineer, disassemble or otherwise reduce the Software to a human-readable form.

7. TRADEMARKS
All names and trademarks Zibeline products used on the Site are trademarks or registered trademarks of the group Zibeline, unless otherwise indicated. You may not, without express permission to use Zibeline, copy, reproduce, republish, upload, post, transmit, distribute, or modify trademarks the group Zibeline in any way, including any other website or computer network environment, in advertising or publicity of any kind.

8. DISCLAIMER OF WARRANTIES
The site and its contents are provided "as is" without any express or implied warranties of any kind, including but not limited to, implied warranties of quality, fitness for a particular purpose and non-infringement as defined by law . The content on this site is for general information only and not advisory.
The Zibeline does not represent or warrant that the content on this site is accurate, complete, error free or that access to the site will be uninterrupted, that any defects in the site will be corrected or that the Website or the server hosting it are free of viruses or anyharmful components. Further, the Zibeline not make any representations or warranties in relation to using the Site and / or its content in terms of accuracy, adequacy, usefulness, timeliness, reliability or otherwise, in each case as defined by the law.
The Zibeline reserves the right to suspend, withdraw or modify all or any part of the site at any time without notice and without incurring any liability claim.

9. LIMITATION OF LIABILITY
Your use of this site is at your own risk. No Zibeline group company nor any of their officers, directors or agents or any other party involved in creating, producing or delivering the Site shall not be liable for any loss or damage including but not limited to these , direct, indirect, special or consequential damages whether arising in contract, tort (including negligence) or otherwise.
The group Zibeline acknowledges that nothing in these terms and conditions shall exclude or restrict liability for death or personal injury caused by negligence or for fraud.

10. LINKS TO OTHER SITES
The links provided on the website allow you to access sites outside of the control group Zibeline. Such links are provided because they can be interesting for you or allow you to access complementary products or services provided by third parties. The Zibeline not responsible for the content or changes to the content on these sites. So you can access these sites entirely at your own risk and must note that these other sites may be using cookies, collect data or solicit personal information, and therefore, we advise you to check the terms and confidentiality of those websites before using them.

11. MISUSE OF THE SITE
The use of the site to post or transmit any material that is or may be threatening, false, misleading, defamatory, intrusive, obscene, pornographic, abusive, illegal or any material that could constitute or encourage conduct that would be considered criminal offense, violate the rights of any party or which may otherwise give rise to civil liability or violate any law. Also prohibited the use of this site for advertising or commercial purposes.

12. DISCLAIMER - User involvement
The Zibeline can make it possible for others to view and distribute content generated by you, for example through e-mails and sending postcards to others. In using such services, you agree that Zibeline acts only as a passive means of distribution and is not responsible and liable for the content of communications and materials generated by you or other users.
The Zibeline reserves the right at its sole discretion to block and remove any communications and materials it believes are not in accordance with these terms and conditions, or otherwise unacceptable to Zibeline.

13. USE OF THE SITE BY CHILDREN
If you are aged under 16, ask the permission of a parent or a guardian before you:
- Send an email to the site, or ask us to mail you anything by email
- Send us any information
- Enter any contest or game that requires information about yourself or offer prizes.
If you continue to use the site and service, you confirm that you have received the permission of a parent or guardian to do so.


14. UNSOLICITED SUBMISSIONS
Except where expressly stated otherwise, Zibeline will not accept any unsolicited submissions via this website.

15. TESTIMONIALS
The testimonials provided on the site selected by the letters, emails and calls have been accepted by Zibeline of its customers.

16. APPLICABLE LAW AND JURISDICTION
These terms and conditions shall be governed by the laws of England and the parties are hereby, non-exclusive jurisdiction of English courts. If any part of these terms and conditions become invalid, this does not affect the validity and enforceability of any remaining provisions.



PRIVACY POLICY

1. INTRODUCTION

The protection of personal data is important for Zibeline. This statement contains information on the policy of Zibeline, including the type of data that can collect and hold, how used and with whom we share data. It also explains how you can contact us if you have any questions or concerns about your privacy.
This privacy statement applies to data collected by Zibeline and other companies and affiliated group companies in Europe Zibeline distribute its products Zibeline Zibeline and other companies worldwide (together "Zibeline"). To help you understand how to use the data you provide, have created the following instructions.
Generally, it is possible to access and use our sites without supplying any personal data.But where is collecting personal data, are used primarily to provide better services you have requested and also to improve the way we serve you Zibeline, making appropriate use of information. Further, we may also use this information to send you occasionally about products and services Zibeline we think might interest you. We will not share, we will not sell or distribute any of the information you provide without your consent, unless so required by law.

2. DATA STORAGE AND SAFETY

The data can be transferred, stored and processed inside or outside the European Union anywhere in the world, but will not be disclosed to anyone outside the group Zibeline, associated companies or other companies that provide services that help and support to customers of Zibeline. We employ security measures to protect personal data against access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as required by law.
This information will be treated in accordance with Directive 95/46/EK the European Parliament in accordance with national laws passed following the Directive.

3. YOUR CONSENT

By submitting your information you consent to the use of that information as specified in this policy. If we change our privacy policy we will post those changes on this page and we will post the notices on other pages of the website so you can know what information we collect and how we use it at any time. Note that continued use of the service indicates that you agree to any such changes.

4. COOKIES

The Zibeline may use "cookies", which are small amounts of information stored on your computer. Most Internet browsers can be configured to notify you when you receive a "cookie" (which lets you decide whether or not to accept it) or to reject all "cookies". If you choose to decline "cookies" from this site, some features may not be used by you.
If you have set your browser to reject "cookies", our system will distribute the "cookies" on your computer when you visit this site. The "cookies" to help you use the site during future visits you, for example, reducing the amount of data to be imported, if you have given us before. It also allows us to control the use of the site and to customize content for you.

5. MINORS

Minors should not provide personal data without parental consent.

6. LINKS TO OTHER SITES

The links provided on our website may lead you to access sites outside the control Zibeline. The personal data provided to Zibeline will not be transferred to other sites by clicking the links. Such links are provided because you may be interested in it or allow you to access complementary products or services provided by third parties. The Zibeline is not responsible for the way these sites use personal data.

7. CONTACT

You have the right to see information held about you and you ask us to make any necessary changes to ensure that they are accurate and recently updated. If you wish to do this, please contact us. We are entitled by law to charge a fee to offset our costs in connection with the provision of detailed information we hold about you. You are welcome to contact us at:

ZIBELINE
Gr 14-16 Sarafi
171 23, New Smyrna
Athens
Tel +30 210 9351344
Fax: +30 210 9311286

 

Our business recognizes the importance of the security of your Personal Data and your electronic transactions and takes all the necessary measures, using the most up-to-date and advanced methods, to ensure maximum security. All information that relates to your personal information and your transactions is secure and confidential. The security of our e-shop is achieved by the following methods:

Customer Recognition

The codes used to identify you are two: E-mail or username and the Personal Security Password, which each time you enter them give you access with absolute security to your personal information.

You have the ability to change your Personal Security Password and your e-mail address as often as you like. You have the ability to permanently delete the account you created on our site, while deleting an account permanently deletes all information and data collected by our company. The only person who has access to your information is you through the above codes and you are solely responsible for maintaining the secrecy and hiding it from third parties. In case of loss or leakage, you must immediately notify us, otherwise our online store is not responsible for the use of the password by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid the use of the same and easily detectable codes (e.g., birth date). We also recommend that you use not only letters and numbers but also symbols and password creation.

Ensuring the Privacy of Your Personal Data Transmission

To ensure the confidentiality of data transfer, we use the encryption protocol.

Firewall

Access to our servers is controlled by a firewall, which allows for the use of specific services by customers / users, while at the same time prohibiting access to data systems and databases with confidential data and company information.

Encryption

Our system first decrypts the information it receives using the same key (which is pre-defined when you start your connection with the service) and then processes it. Our systems send you information by following the same encryption process.

Anywhere on the site you enter personal data (password, addresses, telephones, credit cards, etc.) there is encryption.

Encryption is essentially a way of encoding the information until it reaches its intended recipient, which will be able to decode it using the appropriate key. When ordering and if the user / customer is logged in with our username and personal code in our online store, all communication between your computer and our systems is encrypted. That is, every time you send information to the system, your browser encrypts them first using a key and then sends them to the system

Our system first decrypts the information it receives using the same key (which is pre-defined when you start your connection with the service) and then processes it. Our systems send you information by following the same encryption process.

Trading Confidentiality

Confidentiality is self-evident. The same basic principles governing classic transactions also apply to e-commerce. All information transmitted by the user / member to our business is confidential and our business has taken all necessary measures to use them only insofar as this is deemed necessary in the context of the services provided. Some of the measures taken are the following:

Only authorized employees have access to your transaction information and only when necessary, e.g. to handle your requests.

Our business does not disclose the details of our customers and transactions unless it has written authorization from you or is required by a court order or decision of another public authority.

In the event that our business uses third parties to support its systems, it takes care to ensure confidentiality.

Subject to the provisions of this Privacy Policy, you may request that any information be retained for you and may be corrected if you can substantiate the existence of an error.

For your own security, you should also handle all information provided through the service as confidential and confidential and not make any disclosure to third parties.

When you visit our pages, you may be asked to provide personal information about you (name, surname, e-mail address, shipping address, etc.) as a rule to process your orders or to provide our services. Any personal data you post anywhere on the pages and services of this website are strictly for the sole purpose of dealing with us, improving the service provided and ensuring the operation of the respective service, and may not be used by anyone third (except where provided by law to the competent authorities).

In any case, our employees who have access to your personal data are specific and unauthorized access to your personal data is prohibited. Any reasonable measure to secure your data has been taken. Your personal information in extremely rare and special cases may also be disclosed to our affiliated companies in order to support, promote and execute your business relationship with us, but always under conditions that fully ensure that your personal information does not exist illegal processing.

For any questions or suggestions or statements related to these issues, please contact us by using the special contact form in the contact menu

At any time, the user retains the right to update or object to the further processing of his or her data in accordance with applicable laws on the protection of personal data.

The site works in full compliance with the new EU Data Safety and Privacy Directive.

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